Gartner Research

Hype Cycle for Utility Industry IT, 2019


This Hype Cycle contains utility technologies critical for delivering reliable, affordable and ubiquitous commodity services. It provides utility CIOs with the insights needed when considering investment in technologies to manage commodity, asset, revenue and customer life cycle processes.

Published: 26 July 2019

ID: G00389113

Analyst(s): Zarko Sumic

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Artificial General Intelligence
    • Energy-Sharing Platforms
    • Knowledge Graphs
    • Transactive Energy
    • Augmented Reality/Virtual Reality (AR/VR) in Utilities
  • At the Peak
    • Blockchain in Utilities
    • Edge AI
    • Distributed Energy Resource Management System
    • Edge Computing
    • Digital Business Technology Platform
    • Digital Twin
    • Energy Efficiency Gamification
    • Virtual Assistants in Utilities
  • Sliding Into the Trough
    • Geospatial Platform
    • Mobile Customer Interaction Channel
    • Drones in Utilities
    • Machine Learning
    • Lidar
    • Big Data
    • Bimodal IT
    • IoT Platform
    • IoT in Utilities
    • Meter Data Analytics
    • Consumption Analytics
    • Emissions Position Management
    • Social CRM
    • Advanced Distribution Management Systems
    • Cloud in Utilities
    • Industrial Operational Intelligence
    • API Economy
    • Transmission Outage Management
    • Advanced Metering Infrastructure
    • Asset Performance Management
  • Climbing the Slope
    • Demand-Response Management Systems
    • Asset Investment Planning
    • CIM Integration Standards
    • Wholesale Market Operations
    • Meter Data Management
    • Business Process Outsourcing
  • Entering the Plateau
    • Load Forecasting
    • Distribution Design Tools
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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