Gartner Research

Market Guide for Conversational Platforms

Published: 30 July 2019

ID: G00367775

Analyst(s): Brian Manusama , Anthony Mullen , Magnus Revang , Adrian Lee , Van Baker

Summary

Chatbots and virtual assistants have reached peak interest in the enterprise as the most common uses for AI. But to improve customer experience and reduce costs, application leaders need to choose the right conversational platform as the enabling technology for developing chatbots and VAs.

Table Of Contents

Market Definition

  • Market Description

Market Direction

Market Analysis

Representative Vendors

  • Market Introduction
  • Vendor Profiles
    • Avaamo
    • Amazon Web Services
    • Artificial Solutions
    • Eudata
    • Google
    • IBM
    • IPsoft
    • Kore.ai
    • Microsoft
    • OneReach.ai
    • Openstream
    • Oracle
    • Rasa
    • Rulai
    • SmartBotHub
    • SoundHound

Market Recommendations

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.