Gartner Research

Hype Cycle for Frontline Worker Technologies, 2019

Published: 31 July 2019

ID: G00377993

Analyst(s): Rob Smith


Frontline workers’ daily activities and workflows tend to be time- and task-centric, requiring different solutions than traditional office workers. I&O leaders responsible for mobility for frontline workers should evaluate the technologies in this Hype Cycle.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Foldables
    • Smart Rings
    • Remote Expert Guidance Solutions
    • Connected Worker
  • At the Peak
    • Smart Badges
    • Galvanic Skin Response Devices
    • Smart Workspace
    • Workplace Analytics
    • Collaborative Work Management
    • Enterprise Wearable Device Management
    • Workstream Collaboration
  • Sliding Into the Trough
    • Gesture Control Devices
    • Drowsiness Detection
    • Device Endpoint Security for Front Line
    • Unified Endpoint Management
    • Mixed Reality
    • Ring Scanner
    • Augmented Reality
    • Head-Mounted Displays
    • Mobile Identity
  • Climbing the Slope
    • Smartwatches
    • Wristbands
    • Gamification
    • Lone Worker Protection
    • Biometric Authentication Methods
  • Entering the Plateau
    • Cloud Office
    • Speech Recognition
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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