Gartner Research

Hype Cycle for Managing Operational Technology, 2019

Published: 31 July 2019

ID: G00370047

Analyst(s): Kenneth Brant , Simon Jacobson , Kristian Steenstrup , Jacki Williamson


The blurring of traditional IT and OT boundaries provides opportunities for many industrial organizations to become integrated digital businesses. This has heightened the awareness of risk and benefits for CIOs, but companies have made suboptimal and hasty decisions at times.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • IT/OT Hybrid Servers
    • Time-Sensitive Networking
    • IoT-Enabled Product as a Service
    • ITAM Governance for OT
    • Cyber-Physical Systems (CPS)
  • At the Peak
    • Smart Robots
    • OT Professional Services
    • Digital Twin
    • IT/OT Skilled Workforce
    • IoT Services
    • Machine Learning
    • Event Stream Processing
  • Sliding Into the Trough
    • A Digital Business
    • Embedded Software and Systems Security
    • IoT Platform
    • Open SCADA
    • Internet of Things
    • Commercial UAVs (Drones)
    • IT/OT Integration
    • Operational Technology Security
    • Building Information Modeling
    • Industrial Operational Intelligence
    • Asset Performance Management
    • IT/OT Alignment
    • IT/OT Communications
  • Climbing the Slope
    • Managed IoT Connectivity Services
    • IoT Integration
    • System Engineering Software
    • Operational Technology Platform Convergence
    • Smart Lighting
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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