Gartner Research

Solution Comparison for Customer Identity and Access Management Capabilities of 9 Vendors

Summary

CIAM offerings are expanding and are now key business enablers for unifying customer experience and streamlining operations. This document provides security and risk management technical professionals a comparison of key capabilities from nine CIAM vendors.

Published: 08 August 2019

ID: G00389038

Analyst(s): Paul Mezzera Mary Ruddy

Table Of Contents

Solution Comparison

Solution Assessments

  • Akamai (Janrain)
    • Strengths
    • Weaknesses
  • Auth0
    • Strengths
    • Weaknesses
  • ForgeRock (Software)
    • Strengths
    • Weaknesses
  • IBM (Software)
    • Strengths
    • Weaknesses
  • Microsoft
    • Strengths
    • Weaknesses
  • Okta
    • Strengths
    • Weaknesses
  • Ping Identity (Software)
    • Strengths
    • Weaknesses
  • Salesforce
    • Strengths
    • Weaknesses
  • SAP Customer Data Cloud
    • Strengths
    • Weaknesses

Additional Guidance

  • Assess Your Development Stance Early in the Selection Process
  • Choose a CIAM Offering That Can Be a Platform for Your Long-Range Digital Business Vision
  • Evaluate the Vendor-Specific Information in This Research in the Context of Your Overall CIAM Requirements and Design
  • Determine All the Different Types of “Customers” You Need to Support Before Finalizing Your CIAM Requirements
  • Don’t Develop Your CIAM Solution From Scratch
  • Validate the OAuth and OIDC Protocol Extensions That You Need, Especially If You Are Developing Mobile Apps or Single-Page Apps
  • Architect Your CIAM Solution in the Context of Your Overall IAM Environment
  • Select a CIAM Tool That Is Suited for Your Industry and Regulatory Environment

Methodology and Criteria

  • Methodology
    • Criteria

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