Gartner Research

Market Guide for Communications Platform as a Service

Published: 13 August 2019

ID: G00366614

Analyst(s): Sebastian Hernandez, Daniel O'Connell


CPaaS vendors are expanding the scope of their products and services to target more use cases focused on customer service, Internet of Things and marketing. Application leaders responsible for choosing CPaaS vendors must use this research to select who has better alignment with their requirements.

Table Of Contents

Market Definition

  • Market Description

Market Direction

  • CPaaS Adoption and Use Cases

Market Analysis

  • Basic CPaaS Versus Advanced Programmable Capabilities
  • Simple APIs Versus Modules/Visual Builders Versus Full SaaS Solutions
  • Local Versus Regional Versus Global Players
  • Pricing Models
  • Innovation and Developer Ecosystem
  • Professional and Development Services
  • Enterprise-Grade Capabilities

Representative Vendors

  • Market Introduction
  • Vendor Profiles
    • Consolidated Pure Players
    • Traditional SMS Players
    • Enterprise Communications Players
    • CSPs and Voice Carrier Players
    • Mobile-Centric Players

Market Recommendations

Gartner Recommended Reading

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