Gartner Research

Innovation Cues From IT Investments of the World’s Largest Insurers

Published: 27 August 2019

ID: G00389084

Analyst(s): Manav Sachdeva


The world’s 25 largest insurance companies are investing in digital platforms and ecosystems to enable new business models beyond traditional insurance. Life and P&C insurance CIOs are focusing on analytical capabilities and digital channels to support changing customer expectations.

Table Of Contents


  • Digital Business Platforms and Ecosystems Add New Capabilities, Extend Value Proposition and Create New Markets
    • Recommendations for insurance CIOs:
  • Intelligence Derived From Data Assets to Streamline Back- and Front-Office Operations for Customer Experience Transformation
    • Recommendations for insurance CIOs:
  • Innovations in Digital Channels Increase Customer Touchpoints to Fuel Reach and Access of Products and Services
    • Recommendations for insurance CIOs:

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