Gartner Research

Improving the Support, Engagement and Value of Business-Led IT

Published: 10 September 2019

ID: G00441824

Analyst(s): Simon Mingay , Darren Topham


There is a rise in the technical capability and I&T talent outside of formal IT departments. CIOs must provide leadership for this growing talent pool by delivering essential support and structure in order to increase enterprise value, reduce time to value and reduce risk.

Table Of Contents
  • Key Challenges



  • Start by Understanding the Profile of the Individuals Fulfilling Business-Led IT Roles
  • Formalize a Training Program and Consider Accreditation
  • Create a Catalog of Granular Support or Consulting Services
  • Recognize and Acknowledge Participation, Adherence and Contribution
  • Discuss Ownership and Conditions of Transfer

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