Gartner Research

What CIOs Need to Know Before Adopting Third-Party Support for Oracle and SAP ERP

Published: 12 September 2019

ID: G00432949

Analyst(s): Denis Torii , Duy Nguyen

Summary

Enterprises searching for cheaper alternatives to Oracle and SAP ERP vendor-provided support often consider third-party support as an option. But CIOs must understand that those services may or may not fit into their ERP strategy of realizing potential benefits and avoiding unpleasant surprises.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Stay Out of the Hot Seat by Knowing What Third-Party Support Providers Do and Don’t Do
    • Access to Patching and New Releases
    • Local Legal Requirements and Security Patching
    • Additional Licensing Requirements During Third-Party Support Contract
    • Other Considerations
  • Evaluate Third-Party Support Vendors’ Landscape and Capabilities to Create a Competitive Tender
  • Share a Simple and Nontechnical Vision With Enterprise Stakeholders to Get Decision Buy-In

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