Gartner Research

6 Methods CIOs Can Use to Resolve Conflict in Consensus-Driven Governance

Published: 23 September 2019

ID: G00436073

Analyst(s): Neville Cannon , Cathleen Blanton , John Kost


Achieving I&T decisions in government can prove difficult when it’s not clear who has the authority or willingness to resolve differences between leaders of equal authority. This note provides government CIOs with techniques to resolve conflict when there isn’t a single arbiter.

Table Of Contents


  • Determine Who Will Make Decisions Within the Agency and What Method Might Prove Successful in Getting Those Decision Makers to Willfully Engage
  • Work With Your Business Leadership to Activate One or More of the Methods of Achieving Consensus Described in This Research
  • Urge Leaders to Create a Role or Committee to Mediate Solutions, Force Tiebreakers or Instill a Sense of Urgency Among Leaders
  • Call to Action

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