Gartner Research

The Leading Trends in Digital Experience — 2020

Published: 14 October 2019

ID: G00450497

Analyst(s): Van Baker , Magnus Revang , Jason Wong , Brent Stewart , Jane-Anne Mennella , Brian Prentice , Daniel Sun


Willingness to engage with digital technology will become a key factor in determining any system’s success. CIOs must ensure that their organization puts as much effort into understanding how people interact with and experience digital technology as they put into tracking technology itself.

Table Of Contents


  • “How We Experience” Trends
    • Trend Title: Multiexperience
    • Trend Title: Interfaceless Machines
    • Trend Title: Agent Interfaces
    • Trend Title: Facial Recognition Payment
    • Trend Title: Inclusive Design
  • “How We Build” Trends
    • Trend Title: Insourced Digital Design Services
    • Trend Title: UX Research Renaissance
    • Trend Title: Design to Code
    • Trend Title: Design Ops

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