Gartner Research

Forecast Analysis: Desktop as a Service, Worldwide

Published: 15 October 2019

ID: G00414702

Analyst(s): Michael Warrilow


Desktop as a service will show rapid growth through 2023, growing to $2.6 billion with a compound annual growth rate of 58.8%, but the service will attract less than 5% of enterprise desktops. The key to its success will be the perception of early adopters between 2019 and 2021.

Table Of Contents
  • Forecast Assumptions
  • Market Impacts
  • Notable Changes

Forecast Data Summary

Forecast Model Summary

Influencing Factors and Assumptions

  • Influencing Factor: Company and Unit Adoption
    • Forecast Assumption: Through 2023, slow upgrade cycles and user sociability/testing will restrict DaaS adoption to 5% of enterprise desktops (up from fewer than 1% in 2019).
  • Influencing Factor: Buyer Behavior
    • Forecast Assumption: Through 2022, concerns about TCO, UX and security will limit DaaS migration to under 10% of enterprise VDI users.
  • Influencing Factor: Technology Innovation
    • Forecast Assumption: By 2023, hyperscale public cloud providers will include sufficient brokering functionality to satisfy 25% of enterprise DaaS use (up from fewer than 1% in 2019).

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