Gartner Research

Hybrid Headless Content as a Service Is the Future of Digital Experiences

Published: 21 October 2019

ID: G00402567

Analyst(s): Irina Guseva , Mick MacComascaigh

Summary

Modern businesses must provide optimal digital experiences across a growing variety of channels. This multiexperience strategy requires hybrid headless “content as a service” to provide more flexibility and versatility to digital workplace application leaders responsible for customer experience.

Table Of Contents

Analysis

  • Definitions
  • Benefits and Uses
  • Risks
  • Evaluation Factors
  • Representative Providers

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