Gartner Research

Healthcare Collaboration Point for CIOs: Consumer Price Transparency and Medical Shopping

Published: 24 October 2019

Summary

Consumer and regulators are pressuring both providers and payers to address opaque healthcare pricing and confusing care options. Industry CIOs must champion and enable price transparency and collaborate in real time to make consumer medical shopping both viable and valuable.

Included in Full Research

  • U.S. Healthcare Consumers Struggle to Understand and Pay for Their Healthcare
  • High Medical Costs and Growing Consumerism Will Advance Price Transparency and Medical Shopping
  • Collaboratively Implement the Tools and Information Consumers Need to Price and Select Medical Care
    • Price Information Is Only One Aspect of Medical Shopping
    • Price Transparency Demands More Than Line Item Pricing
  • Recommendations: Complete and Actionable Price Transparency Requires Payer-Provider Alignment and Administrative Collaboration
    • Payer and provider CIOs
  • Act Now to Expand Consumer Price Transparency — Or Be Disrupted

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