Gartner Research

The CIO’s Guide to Strategic Engagement

Published: 05 November 2019

ID: G00463461

Analyst(s): Janelle Hill


Many business stakeholders perceive IT only as a support organization running the business. This constrains IT’s strategic agenda contribution. Proactive engagement rather than reactive alignment with business strategies positions CIOs to influence strategic plans as well as their execution.

Table Of Contents
  • Key Findings


  • The Strategic Context Establishes Baseline Expectations for the Value of IT
  • The Strategic Context Also Influences Business-IT Relationship Dynamics
  • Strategic Engagement Means Implementing the Right Tactics at the Right Time
    • How to Strategically Engage When the Strategy Is Operational Excellence
    • How to Strategically Engage When the Strategy Emphasizes a Better Customer Experience
    • How to Strategically Engage When the Strategy Is Business Transformation
    • Traversing the Three Strategic Contexts

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