Gartner Research

Help Employees Select the Right Microsoft Office 365 Tools

Published: 13 November 2019

ID: G00391169

Analyst(s): Mike Gotta , Jeffrey Mann


Microsoft Office 365 offers a wide range of collaboration tools, but some of their capabilities overlap. Application leaders responsible for digital workplace programs should advise employees how to match individual tools to suitable use cases, with a view to boosting their digital dexterity.

Table Of Contents
  • Key Challenges


  • Establish the Context of Employee Work as the Basis for Providing Guidance
  • Provide Guidance on When to Use the Most Confusing Parts of Office 365
    • Outlook
    • Microsoft Teams
    • Yammer
    • SharePoint Online
    • OneDrive for Business
    • Delve, MyAnalytics, Project Cortex and Power BI
    • To Do, Tasks and Planner
    • Office 365 Groups

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