Gartner Research

Use Wearable Technology to Enhance Frontline Worker Productivity: Field Service Management

Published: 21 November 2019

ID: G00434217

Analyst(s): Leif-Olof Wallin , Nick Jones

Summary

New/emerging wearable technology has the biggest potential for field service management. I&O leaders responsible for wearable computing should evaluate how remote expert guidance, immersive workflow, safety monitoring and immersive training can significantly increase these users’ business value.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Work With Line of Business (LOB) Leaders to Create a Business Case Used to Decide What Use Cases to Prioritize
  • Pilot New Technology With Business Leaders and Plan for Frequent Equipment Swaps Due to Rapid Maturation and Innovation
  • Architect Solutions to Modularize and Minimize HW Dependencies, Facilitating Vendor Replacement and Moving to Newer Models
  • Work With LOBs and HR to Incentivize Employees to Create a Plan to Smooth Culture Change and Change the Way Users Work

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.