Gartner Research

Use Wearable Technology to Enhance Frontline Worker Productivity: Field Service Management

Published: 21 November 2019

ID: G00434217

Analyst(s): Leif-Olof Wallin , Nick Jones


New/emerging wearable technology has the biggest potential for field service management. I&O leaders responsible for wearable computing should evaluate how remote expert guidance, immersive workflow, safety monitoring and immersive training can significantly increase these users’ business value.

Table Of Contents
  • Key Challenges



  • Work With Line of Business (LOB) Leaders to Create a Business Case Used to Decide What Use Cases to Prioritize
  • Pilot New Technology With Business Leaders and Plan for Frequent Equipment Swaps Due to Rapid Maturation and Innovation
  • Architect Solutions to Modularize and Minimize HW Dependencies, Facilitating Vendor Replacement and Moving to Newer Models
  • Work With LOBs and HR to Incentivize Employees to Create a Plan to Smooth Culture Change and Change the Way Users Work

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