Gartner Research

How to Differentiate B2B Service Delivery by Using Customer Profitability Segmentation

Published: 25 November 2019

ID: G00714627

Analyst(s): John Quaglietta

Summary

Customer service and support leaders must satisfy customer demand with a limited set of resources. A service delivery model that utilizes annual customer profit contribution ensures the right resources are allocated to customer segments that yield the greatest return.

Table Of Contents

Overview

Introduction

Analysis

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