Gartner Research

Critical Capabilities for Robotic Process Automation

Published: 03 December 2019

ID: G00385052

Analyst(s): Derek Miers , Saikat Ray , Marc Kerremans , Cathy Tornbohm


As enterprise architecture and technology innovation leaders look for ways to improve efficiency and integrate legacy systems, RPA continues to grow its footprint. Here, we examine the use cases and critical capabilities that differentiate the products in this market.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Another Monday
    • AntWorks
    • Automation Anywhere
    • AutomationEdge
    • Blue Prism
    • Datamatics
    • EdgeVerve Systems
    • HelpSystems
    • Jacada
    • Kofax
    • Kryon
    • NICE
    • NTT
    • Pegasystems
    • Servicetrace
    • Softomotive
    • UiPath
    • WorkFusion
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Automation Development
    • Integration Features
    • Control Panel/Dashboard
    • Component/Script Library
    • Identifying Change Impacts
    • Resilience and Error Recovery
    • Security
    • AI/ML/NLP
    • Business Rules/Process Automation
    • OCR
  • Use Cases
    • Integration via UI
    • Large-Scale Data Migration
    • Augment Knowledge Workers
  • Vendors Added and Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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