Gartner Information Technology Research

Healthcare Business Driver: Power Shifting to the Consumer

Published: 15 January 2020

ID: G00463506

Analyst(s): Jeff Cribbs, Mark E. Gilbert

Summary

The financial viability of healthcare and life science organizations increasingly relies on the consumers’ actions and decisions. The capabilities healthcare organizations need to thrive occupy a growing portion of IT strategies. CIOs must lead efforts to structure and improve consumer engagement.

Table Of Contents

Analysis

  • Power Is Shifting to Healthcare and Life Science Consumers
    • Mounting Evidence That Increasing Consumer Engagement in Healthcare Results in Improved Clinical and Medical Cost Outcomes
    • Digitization of Healthcare and Life Sciences Creates New Consumer Engagement Opportunities
    • Consumers’ Expectations of Healthcare Change in the Era of Digital Business
    • Growing Prevalence of Market-Based Policies Give Healthcare Consumers “Power of the Purse”
    • National eHealth Initiatives, Legislation and Regulation Emphasize Citizen Centricity
    • Structural Changes in Heritage Sector Roles, Financial Models and Industry Participants Weaken the Resistance of Industry Incumbents to Consumer Power
  • Implications
    • Business Implications
    • IT Implications
  • CIO Recommendations

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