Published: 21 January 2020
Summary
A growing emphasis on business interaction, outcomes and automation is rapidly reconfiguring service delivery location strategy. Sourcing, procurement and vendor management leaders must align enterprise-specific criteria for these dynamics to ensure a best fit for locating services.
Included in Full Research
- Four Factors to Consider in Service Location Strategy
- Digital Business Drives Services Evolution
- Delivery Model That Prioritizes Real-Time Interactions
- Skills and Talent
- Sociopolitical Changes
- Automation Can Disrupt Labor Configurations
- Nearshoring and Infrastructure Services
- Nearshoring and Agile Services
- Evaluation Criteria When Selecting Location Options
- Guiding Principles for Sourcing and Location Decisions
- Identifying the Optimal Nearshore Location
- Select Locations Based on Services Export Activity and Enterprise Interest