Gartner Research

How to Develop an IT Strategic Workforce Plan

Published: 29 January 2020

ID: G00463505

Analyst(s): Lily Mok , Jose Ramirez


The ability to sustain a right-skilled and rightsized workforce is a differentiator that competitors can’t easily mimic. CIOs should lead the strategic workforce planning for I&T capabilities to build a workforce that flexes with changing business demands.

Table Of Contents
  • Key Challenges



  • Step 1: Drive the SWP Process With Business and IT Strategies
  • Step 2: Use Segmentation to Define Roles Vital to Strategy Execution
  • Step 3: Scan the Environment to Identify the Forces Impacting Your Future
  • Step 4: Adopt Scenario Planning to Define and Target Future States
  • Step 5: Assess the Current State and Identify Gaps
  • Step 6: Develop Action Plans to Close the Gaps

Case Study

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