Gartner Research

Gartner Magic Quadrant for Workforce Engagement Management

Summary

Technology convergence and innovation continue to reshape the WEM market. Engaged employees are essential to achieve customer service ambitions and overall customer experience. We assess eight vendors to help application leaders select the right WEM solution for their needs.

Published: 20 February 2020

ID: G00386714

Analyst(s): Jim Davies ,  Jim Robinson

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Aspect
    • Calabrio
    • Genesys
    • Jacada
    • NICE
    • Verint
    • WalkMe
    • ZOOM
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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