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Gartner Research
Gartner Magic Quadrant for Workforce Engagement Management
Summary
Technology convergence and innovation continue to reshape the WEM market. Engaged employees are essential to achieve customer service ambitions and overall customer experience. We assess eight vendors to help application leaders select the right WEM solution for their needs.
Published: 20 February 2020
ID: G00386714
Analyst(s): Jim Davies , Jim Robinson
Table Of Contents
Market Definition/Description
Magic Quadrant
- Vendor Strengths and Cautions
- Aspect
- Calabrio
- Genesys
- Jacada
- NICE
- Verint
- WalkMe
- ZOOM
- Vendors Added and Dropped
- Added
- Dropped
Inclusion and Exclusion Criteria
Evaluation Criteria
- Ability to Execute
- Completeness of Vision
- Quadrant Descriptions
- Leaders
- Challengers
- Visionaries
- Niche Players
Context
Market Overview
Gartner Recommended Reading
- Ability to Execute
- Completeness of Vision
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