Gartner Research

Gartner Magic Quadrant for Managed Workplace Services, North America

Summary

A strong digital workplace environment is increasingly seen as essential to attract and retain talent, engage staff, and drive user productivity. Gartner evaluates 20 vendors to enable sourcing, procurement and vendor management leaders to select the best provider for managed workplace services.

Published: 25 February 2020

ID: G00383840

Analyst(s): Daniel Barros ,  Mark Ray ,  Stephanie Stoudt-Hansen ,  Tobi Bet

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Atos
    • Bell Techlogix
    • Capgemini
    • Cognizant
    • CompuCom
    • DXC Technology
    • Genpact
    • HCL Technologies
    • IBM
    • Infosys
    • Insight
    • Long View
    • NTT DATA
    • Pomeroy
    • Stefanini
    • TCS
    • TEKsystems
    • Unisys
    • Wipro
    • Zensar
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
    • Product or Service
    • Overall Viability
    • Sales Execution and Pricing
    • Market Responsiveness and Track Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

  • Evaluate Gartner’s Vendor Positioning to Find Candidates That Meet Your Specific Requirements

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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