Gartner Information Technology Research

Top 10 Trends for the Communications Service Provider Industry in 2020

Published: 09 March 2020

ID: G00465789

Analyst(s): Neil Osmond , Ted Chamberlin , Mentor Cana , Bart Willemsen , Frank Marsala , Forest Conner


An evolving competitive landscape, new technology innovations and converging adjacent ecosystems will continue to disrupt the communications service provider value chain. CSP CIOs should use these trends to prepare their organization to respond effectively.

Table Of Contents



  • Driving New Value
    • 5G as a Platform for Enterprise Solutions
    • Multiexperience for the Everything Customer
    • Digital Ecosystems Begin to Dominate
    • Subscription Content Feels the Squeeze
    • Streaming Gaming Takes Off
  • Adapting to Disruptive Influences
    • Services Separate From Infrastructure
    • Becoming Data-Driven Becomes Critical
    • Cloud-Native as a Network Foundation
    • AI Enters the Workforce
    • Compelled to Address Digital Ethics

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