Published: 30 April 2020
Analyst(s): Corporate Strategy Research Team
Here’s a roll-up of pandemic-related executive sentiment and insights from thousands of functional leaders across the C-suite.
Fast word on tactics and concerns from thousands participating in our conference calls and polls.
>>>More detailed role-specific reports may be available on the website, depending on your subscription.
The CEO, chief human resources officer, general counsel and CFO are most commonly involved in the decision to reopen offices and facilities, according to HR leaders:
Pan Guangchong, chief transformation officer of wind turbine manufacturer Goldwind, detailed the process of returning in early February to the company’s Beijing headquarters. In a 28 April interview, he told us:
In the first two weeks the company sent back two or three workers from each department to test procedures.
For this pilot, Goldwind chose those living closest to the office so they could avoid public transportation.
When employees came back on-site, they used the WeChat platform to answer company questionnaires each morning about whether they had any symptoms.They were also asked to report on the health status of people in their household, as well as of relatives and neighbors.
In mid-April the company stopped requiring reports. Employees are only expected to disclose changes when they occur.
Employees get temperature checks upon entering the main gate and at building entrances within the complex.
Goldwind kept shared sports facilities closed but decided to open the cafeteria because few restaurants are near the campus. The company has erected barriers to separate diners from each other.
Goldwind is just one example in just one country. Enterprise risk management executives tell us the lack of standardized guidance for employees’ return is a significant challenge for organizations. Along with legal leaders, they face challenges navigating a maze of local, state, and federal government rules that may also conflict with the opinions of subject matter experts, public health institutions and international bodies such as the World Health Organization. Legal and compliance leaders in North American and Europe tell us they’re coping in one of two different ways:
‘“One size fits all” compliance that applies the most stringent guidance across all operations
Requests of regional VPs and other local “boots on the ground” to track evolving requirements and coordinate local communications to senior leaders
They are also planning for the possibility of a second wave of infections both in scenario plans and in communications that set employee expectations for additional shutdowns if warranted.
And they are preparing playbooks that include rules for social or physical distancing, adequate personal protective equipment (PPE) and screening for symptoms:
Safely returning to the workplace and monitoring health and well-being requires an unprecedented amount of employee health information:
59% of legal leaders say they are considering or collecting COVID-19 test results
47% say they are considering or collecting symptom data
Chief strategy officers are scoping out M&A buying opportunities where depressed markets and economic uncertainty have lowered valuations.
They expect to see consolidation across their industries because small companies lack the scale and cash to survive on their own during an intense, prolonged decline.
Acquisitions could provide unusual opportunities to expand geographically or enter into new product areas.
But they’re not yet ready to move. They don’t want to rush headlong into purchases that...
Saddle the company with debt or limit the ability to adapt or respond to rapid market changes
Divert investment from existing long term growth and innovation bets
Pose integration challenges during a period of market uncertainty and social distancing
Firms will be reluctant to negotiate a deal if it’s impossible to physically meet with the leadership team of the target company. Operational due diligence in offices, factories and inspection of other physical assets will also be difficult.
Chief information officers are instructing their IT leadership and enterprise project management teams to evaluate the entire portfolio. They want to work out which initiatives align most with enterprise objectives, so they can decide which ones to promote, adjust or delay.
They also are working to...
Convince the CFO that pursuing priority long term projects will improve the financial health and competitive edge of the company during the recovery
Demonstrate that accelerating the completion date for digital transformation projects will eliminate unproductive or “legacy” operating costs
Seek approval from the CEO, COO and the rest of the board to look beyond the immediate needs of this crisis
Chief sales officers (CSOs) are adapting processes to take advantage of quicker decisions made by customers engaging on digital platforms because of restrictions on travel.
CSOs tell us they are:
Embracing the integration of sales and marketing activities (with some fully merging their teams) and presenting unified digital content and messaging to customers
Creating specialized teams to target sectors and geographies where short term demand is peaking, while watching for an upturn in core markets
Providing constant updates to sales teams, based on market research, that highlight nuanced differences with rivals
“Those trying to negotiate with the same old variables will lose in this market,” one CSO told us. “… and customer openness to have conversations on these new value drivers will result in better partnerships.”
Compiled by Daniel Ryntjes
Contactwith any questions or comments.
The impacts of COVID-19 need a cross-functional response. Access all of our research to help your partners in assurance, supply chain, HR, IT and others act quickly and confidently. You’ll find tips, toolkits and other planning advice.
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.