Gartner Research

3 Steps to Agile IT Service Management

Published: 27 May 2020

ID: G00719654

Analyst(s): Mark Cleary


ITSM struggles to remain relevant as the benefits it delivers through effective, stable IT service delivery are eroding in an agile world that prioritizes speed to market and autonomy in approach. This research helps I&O leaders refresh their ITSM practices to ensure they continue to deliver value.

Table Of Contents


Strategic Planning Assumption(s)



Gartner Recommended Reading

Note 1. Swarming

Note 2. SRE Error Budget

Note 3. Value Stream Mapping

Note 4. Kanban

Note 5. Retrospective

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