Gartner Research

Cool Vendors in Retail: Meeting Customer Basic Expectations Is More Important Than Ever

Published: 29 May 2020

ID: G00721769

Analyst(s): Joanne Joliet , Miriam Burt , Max Hammond , Kelsie Marian , Robert Hetu


An exceptional retail experience begins with consistently meeting the basic expectations of customers. Retail CIOs should consider these Cool Vendors that enable retailers to offer the best assortments, product availability, optimized labor and efficiencies for fulfilling or returning an order.

Table Of Contents


Strategic Planning Assumptions


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