Gartner Research

How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic

Published: 01 June 2020

ID: G00725644

Analyst(s): Brian Manusama, Magnus Revang, Anthony Mullen

Summary

Customer service organizations that need to handle more customer engagements, provide consistent information and drive efficiency are turning to conversational AI solutions. We show application leaders how to deploy and run these solutions in the short term, with an eye to the postpandemic midterm.

Table Of Contents

Overview

Strategic Planning Assumption(s)

Analysis

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