Published: 02 July 2020
Analyst(s): Jaideep Thyagarajan, TJ Singh, Deborah Alvord
This Market Guide provides insight to the evolving customer management BPO services market and reviews key service providers managing marketing, sales and customer service processes. Sourcing, procurement and vendor management leaders should use it to identify providers that align to business needs.
Strategic Planning Assumptions
Gartner Recommended Reading
Note 1. Representative Vendor Selection
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