Gartner Research

Hype Cycle for Frontline Worker Technologies, 2020

Published: 07 July 2020

ID: G00448239

Analyst(s): Leif-Olof Wallin , Rob Smith


A frontline worker’s job tasks are often drastically different than those of a desk-based worker, requiring different and optimized solutions. I&O leaders responsible for mobility for frontline workers should evaluate the technologies in this Hype Cycle.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Foldables
    • Remote Expert Guidance Solutions
  • At the Peak
    • Connected Factory Worker
    • Smart Badges
    • Workplace Analytics
    • Smart Workspace
    • Social Distancing Technologies
    • Enterprise Wearable Device Management
    • Galvanic Skin Response Devices
    • Indoor Location for People Tracking
    • Workstream Collaboration
    • Collaborative Work Management
  • Sliding Into the Trough
    • Device Endpoint Security for Frontline Workers
    • Gesture Control Devices
    • Drowsiness Detection
    • Mixed Reality
    • Unified Endpoint Management
    • Ring Scanner
    • Augmented Reality
    • Head-Mounted Displays
    • Mobile Identity
  • Climbing the Slope
    • Smartwatches
    • Healthcare Optimized Devices
    • Wristbands
    • Gamification
    • Lone Worker Protection
    • Push to Talk
    • Biometric Authentication Methods
  • Entering the Plateau
    • Cloud Office
    • Speech Recognition
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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