Gartner Research

Hype Cycle for Hybrid Infrastructure Services, 2020

Published: 20 July 2020

ID: G00448236

Analyst(s): David Groombridge, Christine Tenneson , Eric Goodness


Hybrid infrastructure services are evolving rapidly into new technology-as-a-service offerings and user-centric support services. This Hype Cycle assesses the maturity of emerging and evolving services and solutions, enabling organizations to achieve business advantage through planned adoption.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Hybrid Cloud Storage
    • IoT-Enabled Product as a Service
    • XLA
    • Hyperautomation
    • Consumption-Based On-Premises Pricing
  • At the Peak
    • AI-Related C&SI Services
    • Edge Computing
    • Low Earth Orbit Satellite Systems
    • Managed IoT Services
    • Service Mesh
    • Immutable Infrastructure
    • Multicloud
    • 5G Services
    • Serverless Infrastructure
    • IoT Services
  • Sliding Into the Trough
    • IoT Security
    • Digital Business Transformation
    • Digital Twin
    • Outcome-Based Service Contracting
    • SDx Consulting Services
    • Digital Business Consulting Services
    • IoT Networking
    • Hybrid Cloud Computing
    • Predictive Support
    • Cloudbursting
    • Intelligent Automation for Infrastructure Managed Services
    • Cloud Service Brokerage
  • Climbing the Slope
    • Cloud Networking
    • Managed IoT Connectivity Services
    • Private Cloud Computing
    • Public Cloud Storage
    • Managed Workplace Services
    • Cloud Computing
    • IoT Integration
    • Platform as a Service (PaaS)
    • Cloud UC (UCaaS)
    • Disaster Recovery as a Service (DRaaS)
    • IaaS
    • Private PaaS
    • SIAM
  • Entering the Plateau
    • Proactive Support
    • Multidiscipline Service Desk Outsourcing
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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