Gartner Research

Hype Cycle for Communications Service Provider Operations, 2020

Published: 22 July 2020

ID: G00441609

Analyst(s): Amresh Nandan


The 2020 Hype Cycle highlights market adoption and business impact of key technologies and capabilities for CSP operations. CSP product leaders should scrutinize the potential of these capabilities to enhance agility and efficiency in their operations and competitiveness of their offerings.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Virtual Network Function Marketplace
    • DigitalOps
    • CSP Data Monetization
    • 5G Charging
    • B2B2X Business Models
    • Enterprise Service Management Platform
    • Converged Cloud Management
    • Intercarrier Service Automation
    • Service and Resource Orchestration
  • At the Peak
    • Intelligent Automation
    • Open APIs
    • Cloud-Native Telco Applications
    • Continuous Intelligence
    • Customer Journey Analytics
    • Digital Experience Platforms
    • Network Disaggregation
    • Network Slicing
    • API-Based Digital Commerce
    • Digital Security
    • Digital Business Technology Platform
    • Open-Source Solutions
    • CSP-OT SaaS
  • Sliding Into the Trough
    • Network as a Service (NaaS)
    • Enterprise Information Management
    • CSP AI
    • Predictive Analytics — CSP
    • Services Co-creation
    • Web Real-Time Communications
    • Software-Defined Infrastructure
    • Data Lakes
    • NFV and uCPE
  • Climbing the Slope
    • Multichannel Marketing
  • Entering the Plateau
    • DevOps
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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