Gartner Research

Hype Cycle for Digital Care Delivery Including Telemedicine and Virtual Care, 2020

Published: 10 August 2020


This Hype Cycle tracks digital innovations for optimizing and transforming healthcare provider care delivery capabilities. It will inform healthcare provider CIOs’ digital care strategies and roadmaps and ensure the informed calibration and risk management of their application portfolios.

Included in Full Research

  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Digital Health Platform (for Providers)
    • Immersive Technologies for Care Delivery
    • Digital Speech Analysis for Clinical Diagnoses
    • Digital Telepathology
    • External Clinical Decision Support
    • AI Healthcare Advisors
    • Ambient Digital Scribe
    • Precision Medicine
    • Virtual Health Assistant
    • 3D Bioprinted Organs
    • Next-Generation Nurse Call
    • Automated Patient Decision Aids
    • Digital Clinical Encounters
    • Robotics-Assisted Telesurgery
    • AI-Enabled Diagnostic Imaging Interpretation
    • AI for Clinical Automation
    • Application Marketplace for Healthcare Providers
    • Care Team Collaboration
  • At the Peak
    • Critical Condition Surveillance Systems
    • Algorithmic Medicine
    • Enterprise Virtual Care Platform
    • Automated Informed Consent
    • Semantic Interoperability
    • Consumer Healthcare Wearables
    • E-Visits (Non-U.S.)
  • Sliding Into the Trough
    • 3D Printed Surgical Implants
    • Eldercare-Assistive Robots
    • Genomics Medicine
    • Medication Compliance Management
    • PHI Consent Management
    • EHR/Megasuite Support of Virtual Care
    • Patient Portals (Untethered)
    • 3D Printed Presurgery Anatomical Models
  • Climbing the Slope
    • Enterprise EHR Systems (Non-U.S.)
    • Personal Health Management Tools
    • OpenNotes
    • Healthcare Interoperability
    • Remote Patient Monitoring
    • On-Demand Virtual Visits
  • Entering the Plateau
    • Medical Device Connectivity
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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The Hype Cycle: Understanding the pitfalls and opportunities of innovations

How does a Gartner Hype Cycle™ work?

A Gartner Hype Cycle provides an objective map that helps you understand the real risks and opportunities of innovation, so you can avoid adopting something too early, giving up too soon, adopting too late, or hanging on too long. Every Hype Cycle includes five phases:

The innovation trigger starts when an event, like a technological breakthrough or a product launch, gets people talking.

The peak of inflated expectations is when product usage increases, but there’s still more hype than proof that the innovation can deliver what you need.

The trough of disillusionment happens when the original excitement wears off and early adopters report performance issues and low ROI.

The slope of enlightenment occurs when early adopters see initial benefits and others start to understand how to adapt the innovation to their organizations.

The plateau of productivity marks the point at which more users see real-world benefits and the innovation goes mainstream.

The Hype Cycle is more than just a diagram. You also get:

Evidence-backed insight

Hype Cycles tap into deep research, surveys and conversations with technology suppliers and Gartner clients.

An analysis of objective and value

The y-axis measures expectations. The x-axis relates them to the proven value of that innovation over time.

A long-term view

It often takes between three and five years for an innovation to move through the Hype Cycle, but some fall off along the way.

Gartner Hype Cycle is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We work with you to select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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