Gartner Research

Hype Cycle for Digital Care Delivery Including Telemedicine and Virtual Care, 2020

Published: 10 August 2020

ID: G00441722

Analyst(s): Sharon Hakkennes , Laura Craft, Mike Jones


This Hype Cycle tracks digital innovations for optimizing and transforming healthcare provider care delivery capabilities. It will inform healthcare provider CIOs’ digital care strategies and roadmaps and ensure the informed calibration and risk management of their application portfolios.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Digital Health Platform (for Providers)
    • Immersive Technologies for Care Delivery
    • Digital Speech Analysis for Clinical Diagnoses
    • Digital Telepathology
    • External Clinical Decision Support
    • AI Healthcare Advisors
    • Ambient Digital Scribe
    • Precision Medicine
    • Virtual Health Assistant
    • 3D Bioprinted Organs
    • Next-Generation Nurse Call
    • Automated Patient Decision Aids
    • Digital Clinical Encounters
    • Robotics-Assisted Telesurgery
    • AI-Enabled Diagnostic Imaging Interpretation
    • AI for Clinical Automation
    • Application Marketplace for Healthcare Providers
    • Care Team Collaboration
  • At the Peak
    • Critical Condition Surveillance Systems
    • Algorithmic Medicine
    • Enterprise Virtual Care Platform
    • Automated Informed Consent
    • Semantic Interoperability
    • Consumer Healthcare Wearables
    • E-Visits (Non-U.S.)
  • Sliding Into the Trough
    • 3D Printed Surgical Implants
    • Eldercare-Assistive Robots
    • Genomics Medicine
    • Medication Compliance Management
    • PHI Consent Management
    • EHR/Megasuite Support of Virtual Care
    • Patient Portals (Untethered)
    • 3D Printed Presurgery Anatomical Models
  • Climbing the Slope
    • Enterprise EHR Systems (Non-U.S.)
    • Personal Health Management Tools
    • OpenNotes
    • Healthcare Interoperability
    • Remote Patient Monitoring
    • On-Demand Virtual Visits
  • Entering the Plateau
    • Medical Device Connectivity
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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