Gartner Research

Hype Cycle for Managing Operational Technology, 2020

Published: 13 August 2020

ID: G00450227

Analyst(s): Kristian Steenstrup , Simon Jacobson , Ivar Berntz


Blurring of IT and OT boundaries provides opportunities for industrial organizations to become more integrated. This has heightened awareness for CIOs who are being pressured to work with other business areas to pursue the business benefits that integration can provide.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • IT/OT Hybrid Servers
    • IoT-Enabled Product as a Service
    • OT-Applied TAM
  • At the Peak
    • Cyber-Physical Systems
    • IT/OT/ET Alignment
    • Smart Robots
    • OT Professional Services
    • IT/OT Skilled Workforce
    • IoT Services
  • Sliding Into the Trough
    • A Digital Business
    • Machine Learning
    • Digital Twin
    • Embedded Software and System Security
    • Event Stream Processing
    • IoT Platform
    • Commercial UAVs (Drones)
    • Internet of Things
    • Industrial Operational Intelligence
    • Operational Technology Security
  • Climbing the Slope
    • Building Information Modeling
    • IT/OT Integration
    • Asset Performance Management
    • IT/OT Communications
    • Managed IoT Connectivity Services
    • System Engineering Software
    • IoT Integration
  • Entering the Plateau
    • Operational Technology Platform Convergence
    • Smart Lighting
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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