Gartner Research

Critical Capabilities for Digital Commerce

Published: 01 September 2020


Digital commerce platforms aim to support B2B and B2C use cases, sometimes using the same solution. Support for digital business models such as enterprise marketplaces is emerging. Application leaders should use this research to shortlist suitable digital commerce platforms for their business.

Included in Full Research

  • Modular and Interoperable Implementations
  • Vendors Added and Dropped
    • Added
    • Dropped
    • Critical Capabilities Rating


    Mike Lowndes Jason Daigler Sandy Shen Penny Gillespie Yanna Dharmasthira

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    Critical Capabilities: A deeper look into provider offerings

    How does a Critical Capabilities report work?

    As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

    A Critical Capabilities report is more than just a diagram. You also get:

    Sharper focus

    Narrow down the product and service criteria most important to you.

    Individualized use cases

    Use interactive features to customize usage scenarios based on your organization’s unique needs.

    Faster decision making

    Use data to speed up provider selection and accelerate the procurement process.

    A Gartner Critical Capabilities report is just one of our many offerings.

    We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

    Pick the right provider with confidence

    We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

    Align deal structures and optimize spend

    We benchmark pricing against the market so you avoid unnecessary charges.

    Reduce complexity and risk

    We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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