Gartner Research

Critical Capabilities for Life Insurance Policy Administration Systems, Europe

Published: 29 September 2020

ID: G00464607

Analyst(s): Laurie Shotton , Manav Sachdeva


Remote work and remote customer interactions have highlighted the shortcomings of legacy core systems. European insurance CIOs should evaluate whether to capitalize on these frailties to drive investment in replacing or investing in new life insurance policy administration systems.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Agito (Life4You)
    • DXC Technology (GraphTalk)
    • Equiniti (EQ Administrator)
    • Fadata (INSIS)
    • Itello (Inca)
    • msg life (msg.Life Factory)
    • Sapiens (Sapiens CoreSuite for Life & Annuities)
    • Tata Consultancy Services (TCS BaNCS for Insurance)
    • Vermeg (Solife)
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • New Product Development/Maintenance
    • New Business Management
    • Workflow and Process Management
    • Component-Based Architecture
    • Ongoing Policy Administration
    • Group Servicing Functionality
    • Reporting and Analytics
    • Claims Management
  • Use Cases
    • Product Configuration
    • Straight-Through Processing of Applications
    • Contract Changes and Claims Support
    • Group Business Support
    • Adaptability of the System
    • Digital Business Support
    • Decision Support
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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