Gartner Research

Market Guide for Communications Platform as a Service

Summary

Business units need to improve operational efficiency and customer experience. Application leaders should embrace CPaaS as part of this digital journey for foundational CPaaS like SMS, A2P and voice, as well as emerging CPaaS like advanced messaging, biometric security, video and digital payments.

Published: 14 October 2020

ID: G00731909

Analyst(s): Daniel O'Connell Lisa Unden-Farboud

Table Of Contents

Overview

Strategic Planning Assumption

Market Definition

Market Description

Market Direction

Market Analysis

Representative Vendors

Vendor Profiles

Market Recommendations

Gartner Recommended Reading

Note 1: Representative Vendor Selection

Note 2: Application-to-Person (A2P)

Note 3: Co-creator

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