Speak with a Gartner specialist to learn how you can access this Magic Quadrant, plus insights, advice and tools to help you achieve your goals.
Gartner Research
Market Guide for Communications Platform as a Service
Summary
Business units need to improve operational efficiency and customer experience. Application leaders should embrace CPaaS as part of this digital journey for foundational CPaaS like SMS, A2P and voice, as well as emerging CPaaS like advanced messaging, biometric security, video and digital payments.
Published: 14 October 2020
ID: G00731909
Analyst(s): Daniel O'Connell , Lisa Unden-Farboud
Table Of Contents
Overview
Strategic Planning Assumption
Market Definition
Market Description
Market Direction
Market Analysis
Representative Vendors
Vendor Profiles
Market Recommendations
Gartner Recommended Reading
Note 1: Representative Vendor Selection
Note 2: Application-to-Person (A2P)
Note 3: Co-creator
Become a Client
Already a Gartner client?
Purchase this Document
To purchase this document, you will need to register or sign in above
©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.