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Gartner Magic Quadrant for Unified Communications as a Service, Worldwide

Published: 12 November 2020


UCaaS providers develop, operate and maintain their own multitenant cloud-based UC services, which often prove less costly for customers overall than premises-based solutions. This Magic Quadrant will help digital workplace application leaders make the most suitable choice for their organization.

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Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides many of the same functions as premises-based unified communications (UC) solutions. The procurement, operational and delivery models for UCaaS, however, are markedly different than for premises-based UC solutions...

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  • Vendor Strengths and Cautions
    • 8x8
    • Alcatel-Lucent Enterprise
    • Cisco
    • Dialpad
    • Fuze
    • Google
    • LogMeIn
    • Microsoft
    • Mitel
    • RingCentral
    • Star2Star
    • Vonage
    • Windstream
    • Zoom

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A Magic Quadrant is a tool that provides a graphical competitive positioning of technology providers to help you make smart investment decisions. By applying a uniform set of evaluation criteria, a Magic Quadrant provides a view of the four types of technology providers. 

Leaders execute well against their current vision for changing market rules, but do not yet execute well.

Visionaries understand where the market is going or have a vision for changing market rules, but do not yet execute well.

Niche Players focus successfully on a small segment, or are unfocused and do not out-innovate or outperform others.

Challengers execute well today or may dominate a large segment, but do not demonstrate an understanding of market direction.

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