Gartner Research

Predicts 2021: Digital Workplace Infrastructure and Operations

Published: 07 December 2020

ID: G00731128

Analyst(s): Stuart Downes , Dan Wilson , Nathan Hill , Michael Silver , Chris Silva

Summary

End-user services are being transformed by dynamic digital workplace I&O that automate tasks and improve user experience. To drive business growth, I&O leaders must operationalize technology deployed reactively during the initial pandemic response into permanent, strategic solutions.

Table Of Contents

Overview

Strategic Planning Assumptions

Analysis

A Look Back

Gartner Recommended Reading

Note 1: Microsoft Endpoint Management Session DB145 From Ignite 2020

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.