Gartner Research

Predicts 2021: Retail — Redefining the Physical to Capitalize on Digital

Published: 08 December 2020

ID: G00727784

Analyst(s): Max Hammond , Robert Hetu , Kelsie Marian , Miriam Burt


The ongoing COVID-19 pandemic is just one of many factors driving fundamental changes in retail operations, and especially how physical locations are used. Retail CIOs can use Gartner’s 2021 predictions to make informed decisions about new business and operating models.

Table Of Contents


Strategic Planning Assumptions


A Look Back

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.