Gartner Research

3 Steps to Improve IT Service View CMDB Data Quality

Published: 09 December 2020

ID: G00737503

Analyst(s): Roger Williams , Kenneth Gonzalez

Summary

Inaccurate configuration item data in an IT service view CMDB can frustrate incident resolution efforts and degrade change quality. I&O leaders must address gaps in data ownership, data models and tools, and change validation to sustainably improve configuration item data quality.

Table Of Contents

Overview

Strategic Planning Assumption

Introduction

Analysis

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