Gartner Research

Forecast: Unified Communications, Worldwide, 2017-2024, 4Q20

Published: 17 December 2020

ID: G00730388

Analyst(s): Megan Fernandez , Daniel O'Connell , Tom Eagle , Brian Doherty

Summary

Gartner’s 4Q20 forecast update reflects the unified communications market’s impact from video conferencing adoption and usage. Early pandemic adoption of cloud conferencing will shift adoption curves through 2024 with increased churn levels anticipated in 2022 and 2023, before giving way to accelerated growth in 2024. Video infrastructure adoption will experience a boost from growing video traffic volumes.

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