Gartner Research

Forecast: Unified Communications, Worldwide, 2017-2024, 4Q20

Published: 17 December 2020

ID: G00730388

Analyst(s): Megan Fernandez , Daniel O'Connell , Tom Eagle , Brian Doherty


Gartner’s 4Q20 forecast update reflects the unified communications market’s impact from video conferencing adoption and usage. Early pandemic adoption of cloud conferencing will shift adoption curves through 2024 with increased churn levels anticipated in 2022 and 2023, before giving way to accelerated growth in 2024. Video infrastructure adoption will experience a boost from growing video traffic volumes.

Table Of Contents

Table of Contents

List of Tables


Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.