Gartner Research

Top Strategic Technology Trends for 2021: Total Experience

Summary

Customer and employee interactions have significantly and permanently changed, becoming more mobile, virtual and distributed. IT leaders must apply a total experience strategy to drive differentiating digital transformation that creates superior interlinked experiences for customers and employees.

Published: 28 December 2020

ID: G00740648

Analyst(s): Jason Wong Michael Chiu Michelle Duerst Don Scheibenreif Brent Stewart Saul Brand

Table Of Contents

Overview

Strategic Planning Assumption

Analysis

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