Gartner Research

Critical Capabilities for SAP S/4HANA Application Services, Worldwide

Published: 14 June 2021


Assessment, implementation and management services for SAP S/4HANA have evolved significantly in recent years. Sourcing, procurement and vendor management leaders should use this research to help identify, evaluate and select potential service providers based on their specific use case.

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Key Findings
  • Slower-than-expected S/4HANA adoption among current SAP ERP customers, mainstream maintenance extensions from SAP and challenging business conditions (due to the pandemic-induced general business slowdown) have prompted service providers to work extensively on differentiating themselves. As such, service providers have built a comprehensive set of capabilities.

  • Greenfield” implementation, as opposed to “brownfield” or hybrid implementation, continues to be the dominant approach for more than half of the market. On average, greenfield implementation accounts for 57% of the SAP S/4HANA engagements (down from 63% last year).

  • The cost of implementation remains a challenge for clients as they struggle with competing budget

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  • Accenture
  • Atos
  • Capgemini
  • Cognizant
  • delaware
  • Deloitte
  • DXC Technology
  • EY
  • Fujitsu
  • HCL Technologies
  • IBM
  • Infosys
  • LTI
  • PwC
  • Samsung SDS
  • SAP
  • TCS
  • Tech Mahindra
  • Wipro
  • Impact Assessment and Planning
  • Technology Enablement
  • Industry and Process Expertise
  • Organizational Change Management
  • Operational Excellence
  • Continuous Improvement
  • Business Responsiveness
  • Assessment and Planning Services
  • Implementation Services
  • Management Services

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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