Gartner Research

Top 3 Customer Experience Trends for Digital Insurance 2022

Summary

Customer needs and demands are shifting, and most insurers are ill-prepared to improve customer experiences. A recent Gartner CX study sheds light on three trends that insurance CIOs must be aware of when building effective CX strategies and associated supporting technical environments.

Published: 29 June 2021

ID: G00723175

Analyst(s): Kimberly Harris-Ferrante

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