The customer service and support software market reached $24.6 billion in 2020. The 12.9% year-over-year market growth is driven by the need to engage with clients during COVID-19, providing seamless multichannel customer experience as well as the need to continue supporting their remote workers.
Market Share Data
Overall Market Segment Performance Analysis
Top Vendors Analyzed
Other Notable Vendors
Mergers and Acquisitions
Gartner Recommended Reading
Note 1: CRM Taxonomy and the Four-Pillar Customer Service Model