Published: 22 February 2022
Summary
Organizations seeking to outsource digital workplace services may be aiming to support hybrid working, increase staff engagement or reduce costs. In each case, sourcing, procurement and vendor management leaders can use this research to evaluate 17 leading providers against specific use cases.
Included in Full Research
- Accenture
- Atos
- Capgemini
- Cognizant
- DXC Technology
- Fujitsu
- Getronics
- HCL Technologies
- Infosys
- Kyndryl
- NTT DATA
- Ricoh
- Stefanini
- TCS
- Tech Mahindra
- Unisys
- Wipro
- Multilanguage Service Desk Support
- Automated Service Desk Support
- North American End-User Services
- European End-User Services
- Asia/Pacific End-User Services
- Endpoint Support
- User Experience Focus
- Change Management Capabilities
- Integrated, Global ODWS
- User Experience Transformation
- Service Desk Support
- Device Provisioning
- User Support — North America
- User Support — Europe
- User Support — Asia/Pacific
Gartner Recommended Reading
Note 1: Previous Versions of This Research
Critical Capabilities Methodology