Gartner Research

Forecast Analysis: Unified Communications, Worldwide

Published: 13 April 2022

Summary

Cloud unified communications markets are poised for investment acceleration as IT planners in mature markets move forward with strategic communications initiatives to support hybrid work. Global UC spending will grow at a 3.7% CAGR to reach $53.5 billion in 2026.

Included in Full Research

Overview

Forecast Assumptions
  • Support of hybrid workplace policies will continue to accelerate the adoption and extension of unified communications as a service (UCaaS) initiatives through 2026.

  • Premises-based unified communications (UC) replacement cycles will stretch by 10% to 20% in 2022 and 2023 in specific emerging markets experiencing political or economic uncertainty.

Market Impacts
  • Global cloud-based UCaaS investment will yield a 9.4% CAGR from 2021 through 2026, fueled by activity in mature markets.

  • Emerging market UC/UCaaS investment will represent 27% of the global market in 2022, as end-user spend accelerates in mature market regions.

Notable Changes

Unified communications assumptions were revised to reflect growing support of

To view the entire document, log in or purchase

Access Research

Already a Gartner client?

Just stopping by?

To view this research and much more, become a client.

Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Gartner research: Trusted insight for executives and their teams

What is Gartner research?

Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.

Gartner research is unique, thanks to:

Independence and objectivity

Our independence as a research firm enables our experts to provide unbiased advice you can trust.

Actionable insights

Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.

Proprietary methodologies

Our research practices and procedures distill large volumes of data into clear, precise recommendations.

Gartner research is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.

Tap into our experts

We offer one-on-one guidance tailored to your mission-critical priorities.

Pick the right tools and providers

We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.

Create a network

Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.

Experience Gartner Conferences

Join your peers for the unveiling of the latest insights at Gartner conferences.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.